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Terms and Conditions

Effective Date: 09/02/2025

These Terms and Conditions (“Terms”) govern the use of the website https://www.americanplatinumplumbing.com/ (the “Website”) and the services provided by American platinum Plumbing, LLC (“Company,” “we,” “us,” or “our”). By accessing our Website, booking services, or opting into our communications, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you should not use our Website or services.

1. Services

1.1 The Company provides plumbing installation, repair, maintenance, and related services within Texas, including Dallas County and surrounding areas.

1.2 All services are subject to technician availability, material availability, and compliance with applicable laws and regulations.

1.3 Service requests are considered offers to contract and become binding only upon confirmation by the Company.

2. Estimates and Pricing

2.1 Verbal or written estimates are non-binding until verified by an on-site inspection.

2.2 Final pricing may vary due to unforeseen conditions, including but not limited to concealed damage, code compliance requirements, or additional parts and labor.

2.3 The Customer will be informed of any adjustments prior to work commencement.

3. Payment Terms

3.1 Payment in full is due upon completion of services unless otherwise agreed in writing.

3.2 Accepted forms of payment include [insert methods: cash, credit card, debit card, check, etc.].

3.3 Past-due accounts may be subject to interest at a rate not to exceed the maximum allowed under Texas law. The Company reserves the right to recover reasonable collection costs, including attorney’s fees.

4. Cancellations and Rescheduling

4.1 Customers may cancel or reschedule an appointment at least twenty-four (24) hours in advance without penalty.

4.2 Cancellations made with less notice may incur a service fee of [$ amount].

4.3 The Company reserves the right to reschedule or cancel appointments due to emergencies, severe weather, safety concerns, or technician availability.

5. Warranties

5.1 The Company warrants its labor for a period of [X months] from the date of service.

5.2 Parts and equipment are covered under the manufacturer’s warranty, if applicable.

5.3 Warranties do not apply where issues result from misuse, neglect, unauthorized alterations, acts of God, or normal wear and tear.

6. Customer Obligations

6.1 The Customer must provide safe access to the service area, including disclosure of known hazards (e.g., asbestos, mold, faulty wiring).

6.2 The Customer is responsible for securing pets, valuables, and fragile items prior to service.

6.3 Failure to disclose hazards may relieve the Company of liability for resulting damages.

7. Limitation of Liability

7.1 The Company shall not be liable for indirect, incidental, or consequential damages, including property damage, water damage, mold growth, loss of use, or loss of profits.

7.2 The Company’s maximum liability for any claim is limited to the total amount paid by the Customer for the specific service giving rise to the claim.

8. SMS Communications & Customer Consent

8.1 Verbal Opt-In

The Company may collect verbal opt-ins from Customers. Customers may consent to receive SMS messages for billing, appointment reminders, dispatch updates, and job completion surveys either in person or during a phone call initiated by the Customer. At the time of opt-in, Customers will be:

Asked to provide their phone number.

Notified that they will receive text messages.

Advised that message and data rates may apply.

Informed that message frequency may vary.

Provided instructions to reply HELP for support and STOP to unsubscribe.

Informed that their number will not be sold or shared with third parties for marketing or promotional purposes.

8.2 Written/Online Opt-In

By submitting a form through our Website or otherwise providing written consent, you authorize the Company to send text messages, which may be delivered via an automated dialing system.

Consent is not a condition of purchase.

Message and data rates may apply.

Message frequency varies.

You may unsubscribe at any time by replying STOP or by clicking an unsubscribe link, where available.

For assistance, reply HELP.

Your information will not be shared with third parties for marketing or promotional purposes.

8.3 Compliance

The Company complies with the Telephone Consumer Protection Act (TCPA), the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM), and all applicable state and federal laws regarding SMS communications.

9. Emergency Services

9.1 Emergency service requests will be prioritized but cannot be guaranteed within a specific timeframe.

9.2 Additional charges may apply for after-hours, weekend, or holiday service calls.

10. Intellectual Property

10.1 All content on the Website, including text, images, logos, and trademarks, is the property of the Company and may not be copied, distributed, or reproduced without written permission.

10.2 Unauthorized use of Website content may result in civil or criminal liability under Texas and federal law.

11. Privacy Policy

11.1 The Company collects Customer information, including names, addresses, phone numbers, and emails, solely for the purpose of providing services, communications, and billing.

11.2 Information will not be sold or disclosed to third parties for marketing purposes, except as required by law.

11.3 Please review our Privacy Policy for further details.

12. Governing Law and Jurisdiction

12.1 These Terms shall be governed by and construed in accordance with the laws of the State of Texas.

12.2 Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.

13. Amendments

13.1 The Company reserves the right to amend or update these Terms at any time.

13.2 Revisions will be posted on the Website with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms, please contact us:

American Platinum Plumbing, LLC

Phone: 214-238-6621

Email: customerservice@americanplatinumplumbing.com